.Cartoon by Don Mayne www.researchcartoons.com
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This isn’t an area that we typically discuss, but this humorous Don Mayne cartoon will be excruciatingly familiar for anyone that has tried to provide technology, or process advice over the phone. It is a good reason to have familiar and dedicated support people available, rather than busy staff who try to fit it around their other work and so end up rushing and making a bad job of their explanations.